Frequently Asked Questions

Everything you need to know about your DTLR experience.

How can I track my order once it has shipped?

Once your order is processed and leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.

What is the DTLR return policy for online purchases?

We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of the delivery date. Please note that certain limited-release items may be final sale.

How long does standard shipping take?

Standard shipping typically takes 3 to 7 business days depending on your location. Expedited shipping options are available at checkout for faster delivery.

Can I cancel or modify my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations. You may return the items once they arrive.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Are the products sold on DTLR authentic?

Yes, DTLR is an authorized retailer for all brands we carry. We guarantee that all footwear, apparel, and accessories are 100% authentic and sourced directly from the manufacturers.